Cancellation before shipment (Only valid on order’s place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can visit to the website and put a cancellation request.
In such cases, the order will be cancelled, and the money will be refunded to you within 24-72 business hours after the cancellation request is duly processed by us.
If the order or the item(s) that you want to return, then you can visit to the website and put a return request.
In such cases, the order will be marked as return, we will arrange for a return pickup and the money will be refunded to you only after receiving the product at our warehouse.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards, net banking, or UPI the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- As of now we have not initiated any cash on delivery transactions option.
Returns, Replacements and Refunds
How do I return an item purchased on Counfreedise Retail Services Limited?
Indian Orders:
Counfreedise Retail Services Limited offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order visiting the website and place a return request over there.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount for that product.
Which are the items that cannot be returned/exchanged?Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 7 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
You will have to visit the website and place a return request for the same.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- As of now cash on delivery transactions we have not initiated, we will initiate is as soon as possible.
